Pages

Monday, February 3, 2014

How to resolve Citrix desktop delivery service console discovery process errors



The discovery process might fail with the following error
“Errors occurred when using servername in the discovery process”

- If the local computer is member of the farm, start the discovery process again and add local computer to the list of the servers and run the discovery again.

- If the discovery still fails, check if the server(the datacollector) is up. And MFCOM service and IMAservice is running on the server and also on local computer.

- If MFCOM service is not running, the server will need to be rebooted

- Run the command qfarm /load to check if the local server, and the servers are in the list. If they are not, run the following command on the server that is not in the list
Net stop imaservice
Net start imaservice
Rerun discovery

- If the process still fails, check if the licensing serveris up and does not have any errors in the eventlog related to citrix

- Also check if datastore (SQl server) is up and instance that the datastore is residing on is running on it.
Once we are sure that the datastore is up, open command prompt on any of the XenApp servers and run the following command. (make sure the command prompt is run as administrator)
Dscheck
See if any inconsistencies show up. If there are inconsistencies, run the following command to clear the inconsistencies
Dscheck /clean

Run the discovery again. This should fix the problem 

No comments:

Post a Comment